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BUSN 258 Week 1 Homework Asssignment   Choose either the Independent Auto Sales and Service (IAS) case on page 16, or the Network Nutrition Distributors (NND) case on page 17. For either case, answer all of the Strategy Planning Questions on page 17. Make sure that your writing i..
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Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you started in Week 1, answer the Strategy Planning Questions listed on page 77 at the end of Chapter 4. Answer all three questions (including all sub-questions) completely your ..
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Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you started in Week 1 and continued in Week 3, answer the Strategy Planning Questions listed on page 177 at the end of Chapter 10. Answer all four questions (including all sub-..
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BUSN 258 Week 4 Midterm (NEW)     BUSN 258 Midterm   1.         Question :        (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?   &nbs..
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Companies with Good and Bad Service Trader Joe’s & Time Warner Cable ..
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BUSN 258 Week 3 Case Study McDuffie Dentistry ..
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BUSN 258 Week 1 DQ Impact of Good Customer Service How does good customer service positively affect both the company and the customer? ..
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BUSN 258 Week 1 DQ Relation With Customers How can companies build healthy relationships with customers? ..
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BUSN 258 Week 2 DQ Engaging Your Customers Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company. ..
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DQ 2   Listening to Your Customers (graded) Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example. ..
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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples. ..
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BUSN 258 Week 3 DQ Electronic and Internet Communication Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee. ..
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Emerging Trends in Customer Service Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers. ..
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Addressing Customer Turnoffs (graded) What causes customers to become dissatisfied and turned off? How can you prevent it? ..
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Handling Customer Complaints How should you handle a dissatisfied customer? What about a customer with unreasonable complaints? ..
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Collecting Customer Feedback How can companies collect feedback from customers, and how much data should be collected? ..
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DQ 2   Using Information to Exceed Customer Expectations (graded) Explain how providing accurate and timely information can be used to exceed customer expectations. ..
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DQ 2   Stress and Customer Service (graded) Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative? ..
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BUSN 258 Final Exam (NEW)     Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?   Question 2.2. (TCO 1) Which of these key organizational behaviors helps customers to stay close after a transact..
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BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Case Study Trader Joe’s & Time ..
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BUSN 258 Final Exam (NEW) BUSN 258 Week 8 Final Exam 1 BUSN 258 Week 8 Final Exam 2 ..
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BUSN 258 Midterm (NEW)   BUSN 258 Week 4 Midterm - Set 1   BUSN 258 Week 4 Midterm - Set 2 ..
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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)   BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service   BUSN 258 Week 1 DQ 2 Relation With Customers   BUSN 258 Week 2 DQ 1 Engaging Your Customers   BUSN 258 Week 2 DQ 2 L..
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    1.Question :   (TCO 1) Excellent organizations are:       Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.       Quest..
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1. Question : (TCO 1) The letter L in the acronym LIFE stands for ________.     2. Question : (TCO 2) Customer loyalty is:     3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely..

BUSN 258

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